Unable To Send Work Item Related Dunning Email

(Doc ID 372003.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Strategies are suppose to send a Correspondence/Dunning Email and this is erroring with various workflow errors.

Examples:

IEXIEX_SEND_FAILED_NO_EMAIL 
IEXIEX_SEND_FAILED_NO_QUERY
.

Cause

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