Customer Bank Details Disappear On Receipt Screen Upon Save (Doc ID 372243.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Symptoms

On 11.5.10, While entering a new receipt manually, the customer bank details disappear while saving for the
first time.

WHAT IS WORKING
When the customer bank details are re-entered, it is saving successfully.

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Receipts form
2. Enter the receipt header like receipt number, amount, payment method
3. Now select the transaction number from the LOV.
4. Click on the LOV of the customer bank and account number. These fields also get populated.
5. Now save and the customer bank and account number disappear.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.