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Customer Bank Details Disappear On Receipt Screen Upon Save (Doc ID 372243.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10, While entering a new receipt manually, the customer bank details disappear while saving for the
first time.

WHAT IS WORKING
When the customer bank details are re-entered, it is saving successfully.

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Receipts form
2. Enter the receipt header like receipt number, amount, payment method
3. Now select the transaction number from the LOV.
4. Click on the LOV of the customer bank and account number. These fields also get populated.
5. Now save and the customer bank and account number disappear.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References

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