Customer Bank Details Disappear On Receipt Screen Upon Save
(Doc ID 372243.1)
Last updated on FEBRUARY 10, 2020
Oracle Receivables - Version 22.214.171.124 to 126.96.36.199 [Release 11.5.10] Information in this document applies to any platform.
On 11.5.10, While entering a new receipt manually, the customer bank details disappear while saving for the first time.
WHAT IS WORKING When the customer bank details are re-entered, it is saving successfully.
STEPS The issue can be reproduced at will with the following steps: 1. Go to Receipts form 2. Enter the receipt header like receipt number, amount, payment method 3. Now select the transaction number from the LOV. 4. Click on the LOV of the customer bank and account number. These fields also get populated. 5. Now save and the customer bank and account number disappear.
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