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Setting MAX_REMINDER_MSG_COUNT In Workflow Sends Infinite Reminder Notification (Doc ID 372421.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle iProcurement - Version 11.5.10 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Find that setting the attribute 'Maximum reminder Message Count' to a value greater than 1 in the workflow does the following.
"Requester Change Order Approval" (POREQCHA) the notification does not timeout after sending reminders for attribute value setup and the workflow is stuck at 'Requisition Change requires approval'.
"Requester Change Order Approval" (POREQCHA) is sending infinite notifications to the approver.
The reminder count is increasing by 2 rather than 1.

EXPECTED BEHAVIOR
---------------------------------
Expect the notification would expire after the timeout and the workflow will forward the email to the next approver for approval.

STEPS TO REPRODUCE THE ISSUE
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The issue can be reproduced at will with the following steps:
1. Set timeout to 5 minutes in Notify Approver Chooser > Notify Approver > Requisition Change Requires Approval Notification
2. Set The 'maximum times the reminder notification will be sent' attribute to a value greater than 0.
3. Create a requisition exceeding the self-approval limit(if owner can approve).
4. Let the approver approved the requisition and let the purchase order be created
5. Change the requisition, so a new approval is required.
6. Check once that the reminder times out if the approval letter is forwarded to another approver.


BUSINESS IMPACT
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Due to this issue, users cannot set up the timeout feature. The requisition workflow is stuck when the approver did not respond to the email. Without setting the timeout, the request cannot be forwarded to the next approver.

Changes

Upgrading to 11.5.10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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