Steps Needed To Use Skills In Collections Strategy Work Templates

(Doc ID 372510.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.


What setup steps on 11i.IEX.H need to be followed when user skills (defined in HR's Personal
Competencies table) need to be used with Collections' Strategy Work Item templates
to assign collections activities to the appropriate resource?


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