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Error "ORA-29875: Failed In The Execution Of The Odciindexinsert Routine" Creating a Service Request (Doc ID 373363.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to save a service request from the Contact Center, the following error occurs:

ORA-29875: failed in the execution of the ODCIINDEXINSERT routine
ORA-20000: Oracle Text error:
DRG-50857: oracle error in textindexmethods: ODCIIndexInsert
ORA-20000: Oracle Text error:
DRG-10602: failed to queue DML change to column for in Package
CS_ServiceRequest_PVT procedure Create_ServiceRequest

Steps to replicate:

Changes

Database upgrade to 10.2.0.x or 11g.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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