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Contact Center: FRM-41387 Error When Opening With Custom Responsibility (Doc ID 373437.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 21-AUG-2013***
CSCCCCRC.fmb


Symptoms

When attempting to open the Contact Center form from a custom responsibility, you receive multiple errors.
After clicking through the errors you see the form but with only the Collateral tab visible.

Errors:
FRM-41387: Cannot set VISIBLE attribute of last enterable tab page.
ORA-01403: no data found.
Details: FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-06508.

However, you are able to open the form without any errors using the seeded Customer Support responsibility.

Cause

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