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Contact Center: FRM-41387 Error When Opening With Custom Responsibility (Doc ID 373437.1)

Last updated on OCTOBER 19, 2018

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
CSCCCCRC.fmb


Symptoms

When attempting to open the Contact Center form from a custom responsibility, you receive multiple errors.
After clicking through the errors you see the form but only the Collateral tab is visible.

Errors:

  FRM-41387: Cannot set VISIBLE attribute of last enterable tab page.
  ORA-01403: no data found.
  Details: FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-06508.

However, you are able to open the form without any errors using the seeded Customer Support responsibility.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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