Contact Center: FRM-41387 Error When Opening With Custom Responsibility
(Doc ID 373437.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
When attempting to open the Contact Center form from a custom responsibility, you receive multiple errors.
After clicking through the errors you see the form but only the Collateral tab is visible.
Errors:
FRM-41387: Cannot set VISIBLE attribute of last enterable tab page.
ORA-01403: no data found.
Details: FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-06508.
However, you are able to open the form without any errors using the seeded Customer Support responsibility.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |