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Internal Requisitions Are Not Following The Supervisor Hierarchy Correctly (Doc ID 374214.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle iProcurement - Version 11.5.10 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When creating internal requisitions, just one approver appears at the time the requisitions is
submitted for approval while it should be more than one approver.

If the requisition is combined with both internal and external order, then the approvers appear correctly.
If the requisition is a non-catalog requisition, then the approval path appears fine too.

EXPECTED BEHAVIOR
Expect to see all the approvers when creating an internal requisition.

STEPS
The issue can be reproduced at will with the following steps:
CASE 1:
1. Go to iProcurement
2. Create a non-catalog requisition
3. Approval list is generated correctly:
ApproverA
ApproverB

CASE 2:
1. Go to iProcurement
2. Add a non-catalog item to the cart
3. Add a catalog item to the cart
4. Approval list is NOT generated correctly:
ApproverA

In this case, ApproverB is skipped and should appear in the approval list.





Cause

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In this Document
Symptoms
Cause
Solution
References


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