Newly Added Responsibility Is Not Displayed Until Apache Is Bounced, After Applying ATG RUP3 or ATG RUP4 (Doc ID 374309.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Applications Technology Stack - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.
Checked for relevance on 18-DEC-2012

Symptoms

When using Applications 11.5.10 and attempting to navigate to new assigned responsibility or a responsibility with removed end date, the following error occurs:

SO CSP Sales Representative is not a valid responsibility for the current user.
Please contact your System Administrator.

 

Steps
The issue can be reproduced at will with the following steps:
1. Query an application user
2. Assign a responsibility to this user.
3. Login as this user and the responsibility is not visible unless Apache is bounced.

This issue can occur for any newly added or changed responsibility

If Apache is bounced then the responsibility will appear as expected and function correctly.  In addition, after 1 or 2 hours the responsibility will appear and function correctly of it's own accord.

Changes

This problem normally occurs after applying the ATG RUP3   <Patch 4334965>  "11i.ATG_PF.H RUP3" or ATG RUP4 <Patch 4676589> "11i.ATG_PF.H.RUP4"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms