Completed OM Service Lines Not Flowing To Service Contracts

(Doc ID 375240.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 15-APR-2013***

EXECUTABLE:OKSREPROC - Service Contracts Order Reprocessing Program


Symptoms

A Sales Order for a product and a service on that product  is completed and closed.

The product is created in the Installed Base, but the Service Contract was not created.

The Service Contracts Order Capture Integration program was run, but no lines were processed.

Cause

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