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Oracle Partner Management (PRM) FAQ Document R12 (Doc ID 375525.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Partner Management - Version 12.0 and later
Information in this document applies to any platform.
Checked for relevance on 2-Apr-2013


Purpose

This FAQ document identifies the most frequently reported in Oracle Partner Management R12.  

Questions and Answers

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In this Document
Purpose
Questions and Answers
 PARTNERS
 Can I change the order of the attributes that appear under the Partner Profile tab?
 How can I see the Create and Invite Partner button in the Partner Summary Page?
 Why do I get the error 'X Error User must be a resource to perform this operation' when trying to create a partner?
 How can I setup user types so I can create Partner contact?
 How do I a make a Partner contact active to invite to enroll in a Program? 
 How can I see the attribute Allow Partner to Edit Opportunities in the Partner profile tab?
 Can I add attachments to Partner records?
 Can I change the value for the attribute Allow Partner to Edit Opportunities?
 
 PARTNER PROGRAM
 Can I change the price of a Program inventory item manually through Oracle Partner Management (PRM)?
 Can I make changes to the Inventory Item associated to a Program after Program Activation?
 Can I update the Inventory Item field once the program has become active?
 How can I see the Inventory Item field in the Create Program page in Oracle Partner Management (PRM)?
 Can I create a Partner Program without an Inventory Item?
 How can I see the Inventory Item created in Oracle Inventory in the Inventory item LOV on the Create Program page in Oracle Partner Management (PRM)?
 How can I see the Pricing Cue Card link in the Program Detail page?
 Do I need to specify the new profile option PV: Default UOM Code for Oracle Partner Management?
 How can I submit a Partner Program for approval when getting the error There is no approver for the program type selected?
 
How can I submit a Partner Program for approval when getting error Define price before submitting this program?
 Can I invite multiple Partners to enroll in a Program.
 Why can I not see active programs in the Program Name LOV in the Select Program screen when trying to invite a Partner to a Program?
 
 
 ENROLLMENTS (Partner User)
 Why do I get the error 'X Error No Primary Contact Assigned To The Following Partner(s) xxxxx' when trying to enroll a Partner into a Partner Program. 
 Why do I get the error 'X Error The membership fees for the program which you are enrolling into have not been setup' when trying to enroll into a Partner Program?
 Can I choose not to store credit card details into my Payment book when entering payment details to enroll in a Partner Program?
 Why do I get the error 'X Error Invalid Card Type/Card Issuer' when trying to submit payment details to enroll in a Partner program?
 Why do I get the error 'X Error Validation Failed for the the field - Salesperson' when trying to enroll into a program?
 Why do I get the error 'X Error Following Partner(s) Are Not Eligible To Join Into The Program' when trying to invite a Partner to enroll into a Partner Program?
 Why does a Partner User get the error 'X Error No Workflow has been assigned to this transaction type' when trying to enroll into a Partner Program?
 Why does a Partner User get the error 'X Error The item specified is invalid or does not exist in the warehouse you specified' when trying to enroll into a Partner Program?
 How can I add/remove payment types for selection in the Payment Method screen when enrolling into a Program?
 
 OPPORTUNITIES
 What setup effects a Partner Users access to Opportunities?
 How can I display or remove the Submit Routing button on the Opportunity Assignment page?
 How can I view Opportunity Assignment History information?
 Can I submit an Opportunity to multiple Partners?
 How can Leads be converted to Opportunities then automatically assigned to a Partner?
 Can I automatically re-route an Opportunity to a Partner once it has failed assignment?
 Why do I get the error 'X Error No Channel Managers found for partner <partner name>' when trying to route an Opportunity to a Partner?
 Why is the Requires Channel Manager Approval checkbox greyed out on the Partner's Tab of the Opportunity?
 Where can I get more information on Opportunity Issues in Sales (ASN)?
 
 
 ORACLE SALES (ASN) INTEGRATION
 How can I show the Partner Tab in the Opportunity Details Page?
 How can I enable the Partners region on the Sales Team to assign a Partner to a Customer?
 How can I view the Opportunity Assignment History details screen?
 Why do I get X Error Attribute CurrencyCode in LeadEO is required when trying to create a lead in Sales?
 
 
 MARKETING (AMS) INTEGRATION
 Can you assign a Partner as a Lead owner when running a Lead import via Oracle Marketing Online?
 
 GENERAL
 How can I display the personalize page link at the top of each page?
 How can I display the personalize link at the top of each region?
 Where can I find my notifications in Channel Manager responsibility?
 How can the Channel Manager approve Partners that have enrolled into a Program?
 
What are the Key profile option changes from R11.5.10 to R12?
 What is obsolete in the Preferences Page in R12?
 What articles, white papers, or manuals should I read for more information on Oracle Partner Management?
References

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