Oracle Partner Management (PRM) FAQ Document R12
(Doc ID 375525.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Partner Management - Version 12.0 and laterInformation in this document applies to any platform.
Purpose
This FAQ document identifies the most frequently reported in Oracle Partner Management R12.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| PARTNERS |
| Can I change the order of the attributes that appear under the Partner Profile tab? |
| How can I see the Create and Invite Partner button in the Partner Summary Page? |
| Why do I get the error 'X Error User must be a resource to perform this operation' when trying to create a partner? |
| How can I setup user types so I can create Partner contact? |
| How do I a make a Partner contact active to invite to enroll in a Program? |
| How can I see the attribute Allow Partner to Edit Opportunities in the Partner profile tab? |
| Can I add attachments to Partner records? |
| Can I change the value for the attribute Allow Partner to Edit Opportunities? |
| PARTNER PROGRAM |
| Can I change the price of a Program inventory item manually through Oracle Partner Management (PRM)? |
| Can I make changes to the Inventory Item associated to a Program after Program Activation? |
| Can I update the Inventory Item field once the program has become active? |
| How can I see the Inventory Item field in the Create Program page in Oracle Partner Management (PRM)? |
| Can I create a Partner Program without an Inventory Item? |
| How can I see the Inventory Item created in Oracle Inventory in the Inventory item LOV on the Create Program page in Oracle Partner Management (PRM)? |
| How can I see the Pricing Cue Card link in the Program Detail page? |
| Do I need to specify the new profile option PV: Default UOM Code for Oracle Partner Management? |
| How can I submit a Partner Program for approval when getting the error There is no approver for the program type selected? |
How can I submit a Partner Program for approval when getting error Define price before submitting this program? |
| Can I invite multiple Partners to enroll in a Program. |
| Why can I not see active programs in the Program Name LOV in the Select Program screen when trying to invite a Partner to a Program? |
| ENROLLMENTS (Partner User) |
| Why do I get the error 'X Error No Primary Contact Assigned To The Following Partner(s) xxxxx' when trying to enroll a Partner into a Partner Program. |
| Why do I get the error 'X Error The membership fees for the program which you are enrolling into have not been setup' when trying to enroll into a Partner Program? |
| Can I choose not to store credit card details into my Payment book when entering payment details to enroll in a Partner Program? |
| Why do I get the error 'X Error Invalid Card Type/Card Issuer' when trying to submit payment details to enroll in a Partner program? |
| Why do I get the error 'X Error Validation Failed for the the field - Salesperson' when trying to enroll into a program? |
| Why do I get the error 'X Error Following Partner(s) Are Not Eligible To Join Into The Program' when trying to invite a Partner to enroll into a Partner Program? |
| Why does a Partner User get the error 'X Error No Workflow has been assigned to this transaction type' when trying to enroll into a Partner Program? |
| Why does a Partner User get the error 'X Error The item specified is invalid or does not exist in the warehouse you specified' when trying to enroll into a Partner Program? |
| How can I add/remove payment types for selection in the Payment Method screen when enrolling into a Program? |
| OPPORTUNITIES |
| What setup effects a Partner Users access to Opportunities? |
| How can I display or remove the Submit Routing button on the Opportunity Assignment page? |
| How can I view Opportunity Assignment History information? |
| Can I submit an Opportunity to multiple Partners? |
| How can Leads be converted to Opportunities then automatically assigned to a Partner? |
| Can I automatically re-route an Opportunity to a Partner once it has failed assignment? |
| Why do I get the error 'X Error No Channel Managers found for partner <partner name>' when trying to route an Opportunity to a Partner? |
| Why is the Requires Channel Manager Approval checkbox greyed out on the Partner's Tab of the Opportunity? |
| Where can I get more information on Opportunity Issues in Sales (ASN)? |
| ORACLE SALES (ASN) INTEGRATION |
| How can I show the Partner Tab in the Opportunity Details Page? |
| How can I enable the Partners region on the Sales Team to assign a Partner to a Customer? |
| How can I view the Opportunity Assignment History details screen? |
| Why do I get X Error Attribute CurrencyCode in LeadEO is required when trying to create a lead in Sales? |
| MARKETING (AMS) INTEGRATION |
| Can you assign a Partner as a Lead owner when running a Lead import via Oracle Marketing Online? |
| GENERAL |
| How can I display the personalize page link at the top of each page? |
| How can I display the personalize link at the top of each region? |
| Where can I find my notifications in Channel Manager responsibility? |
| How can the Channel Manager approve Partners that have enrolled into a Program? |
What are the Key profile option changes from R11.5.10 to R12? |
| What is obsolete in the Preferences Page in R12? |
| What articles, Technical Brief, or manuals should I read for more information on Oracle Partner Management? |
| References |