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Order Management Exception Management: Retry Activities in Error Concurrent Program (Doc ID 376040.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2.2 [Release 11.5 to 12.2]
Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform. OEXEXMBR module: Retry Activities in Error


A new feature was introduced in 11.5.10 to provide the ability to retry errored workflow activities in batch mode. This is also applicable to R12.

This 11.5.10 feature has recently been backported to version 11.5.9 as well via <Patch 5248424> Order Management Exception Management: Retry Activities in Error Concurrent Program

Currently the existing Exception Management functionality in Order Management only allows one errored workflow to be retried at a time.
This functionality is available only from the Sales Orders/Quick Sales Orders forms.

The 11.5.10 patch introduced two major enhancements to the existing Exception Management functionality.

1) Retrying more than one workflow across orders in the batch mode. This is useful in situations where a large number of workflows go into error.  An example of such a scenario is explained in the bug  4059994.

2) When a Ship Line activity errors out after the line is progressed and has a corresponding closed delivery detail, then retrying the ship activity with the existing Exception Management functionality will always fail and the line can not be interfaced though ITS. With this enhancement, the ship line activity will be updated to the Notified status instead of retrying.

This patch introduces a new concurrent program called: Retry Activities in Error.

This program allows the retry of workflow activities in error in batchmode.
It can be run in two modes:
The Preview mode is the default mode and gives a report of errored activities along with the errors. The Preview mode never executes the errored flow.  The Execute mode actually retries the errored flows.

The "Retry Activities in Error" runs errored flows across organizations. It doesn't depend upon the submitting responsibility or user.
The program supports retrying the errored activities from the following workflow item types:
==> OM Order Header
==> OM Order Line
==> OM Negotiation Header
==> OM Blanket Header
==> OM Order Import
==> OM Send Acknowledgement
==> OM Show Sales Order
==> OM EDI Workflow
==> OM Change Order
==> OM Open Interface tracking
==> OM Error

The "Retry Activities in Error" concurrent program is incompatible with the following other concurrent programs:
a) Retry Activities in Error - Cannot run two instances of this program at the same time.
b) Schedule Orders
c) Reserve Orders
d) Re-Schedule Ship Sets


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