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Synchronize Did Not Remove Data such as Accounts and Leads from Sales Offline after Territory Changes (Doc ID 376718.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Sales Offline - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

After deleting a resource from a Territory, running Generate Territory Packages (GTP) and Territory Assignment Program (TAP), when a synchronization to Sales Offline is made, the Resource is still on the Sales Team in Sales Offline.  The resource has been removed as expected from Oracle Sales Online and Oracle Telesales.

Cause

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In this Document
Symptoms
Cause
Solution


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