Datafix: How To Correct Errors Due to PO Corrections: "Serialized Item with Status other then In Inventory, Out of Service, Out of Enterprise or In Relationship already exists in Install Base." (Doc ID 376762.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 20-Niov-2013***

CSI_SERIALIZED_ITEM_EXISTS

Symptoms

This datafix has been approved by development for Customer consumption 27-Apr-2012.

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If you have any questions or concerns please contact Oracle Support before running the script.

 

This note is intended to provide a script for the errors created in the following scenario (only):

Create in Item Instance in Install Base for item 'A' with serial number 'XXX'
Enter a purchase order for item 'A'
Enter a receiving transaction for the purchase order - enter serial number 'XXX' for the receipt
When this transaction is processed in Install Base, it will result in this Install Base Transaction Error for transaction type CSIPOINV:

"Serialized Item with Status other then In Inventory, Out of Service, Out of Enterprise or In Relationship already exists in Install Base."

NOTE: This error will occur only if the 'override ownership' flag is not enabled in the Install Base parameters form. This flag indicates that (in this scenario) a receipt of a serial number that already exists in Install Base, should not update the existing instance
Realize the serial number was not correct and enter a PO correction to 'undo' the earlier receipt and receive another serial number instead. Enter serial number 'YYY' as the correct serial number

This triggers an update in the inventory side to transact a miscellaneous issue (out of stores) for serial number 'XXX'. For inventory, this is sufficient to reflect that serial number 'XXX' was never really received for this purchase order. This results in an update to Install Base with transaction type CSIMSISU. This transaction fails with error:

"The source item instance %INVENTORY_ITEM_ID, in Subinventory %SUBINVENTORY_CODE for Organization %ORGANIZATION_ID in Oracle Install Base does not exist. Please verify that any receipt transations were successful."

Cause

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