Customer Form, Business Purposes Issue: Form Mandates Primary Flag for Bill To / Ship To and You Cannot Un-check it
Last updated on SEPTEMBER 25, 2017
Applies to:Oracle Receivables - Version 188.8.131.52 and later
Information in this document applies to any platform.
Form:ARXCUDCI.FMB - Customers
When creating a customer address, there are cases wherein you define multiple Bill To and Ship To sites, none of which are Primary, so you do not check the Primary flag for any of the records.
After saving, you notice that now for each distinct Business Purpose, the first row is tagged as Primary. i.e. the first Bill To site has been tagged as Primary, the first Ship To site has been tagged as Primary.
Even if you try to uncheck the Primary flags, they are re-instated once you save the form.
When you create a transaction for this customer, the primary Bill To / Ship to will now default into the transaction. Many times this is not the correct site. However, since a value already defaulted in, you may neglect/forget to change it to the right site and you can end up saving the transaction with the wrong sites associated to it.
Is there a way to not define any of the Bill To / Ship To sites as Primary?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms