Release 12 Oracle Marketing (AMS) Campaign Workbench FAQ
(Doc ID 382979.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Marketing - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
This FAQ document identifies the most frequently reported in Oracle Marketing (AMS) Campaign Dashboard in Release 12.
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In this Document
|Questions and Answers
|CAMPAIGN WORKBENCH MIGRATION Release 11i to Release 12
|What are the changes to the Marketing Responsibilities in the migration from Release 11i to Release 12?
|How does the Release 11i to Release 12 migration effect custom menu structures?
|Where has the Campaign Tab gone in Oracle Marketing Super User Release 12?
|How does the Campaigns and Campaign Schedule migration affect the underlying data?
|Why can I not access Custom Setups for Campaigns and Campaign Schedules in the Campaign Management Dashboard > Administration Tab in Release 12?
|What migration scripts are involved in migration of Custom Setups to Templates?
|Can I still access the Custom Setup screen from the Administration Tab in the Campaign Workbench in Release 12?
|Which Campaigns and Campaign Schedules need to be migrated from Oracle Marketing Online Release 11i to the Campaign Dashboard in Release 12?
|Why can I not see a Campaign Schedule link in the Campaign Management Dashboard in Release 12?
|Where has the Edit Metrics Flag in Release 11i gone in Release 12?
|What is the effect on migrated Campaigns with multiple versions?
|What prerequisites that effect migration must be completed before upgrade to Release 12?
|What Release 11i custom setup fields are obsolete in the Release 12 Campaign and Activity Template screens?
|Can I change, update or delete the Shortcuts bin in the Campaign Dashboard?
|Can I show Create Campaign and Create Program links in the Quick Actions bin?
|Can I personalize the Recent Activities/Recent Campaigns Bins?
|Can I remove the Full List Button from the Bins on the Campaign Dashboard?
|Can I change the layout of the Bins on the Campaign Dashboard?
|What bins are shown/hidden by default in the Campaign Dashboard?
|Why is the Personalize Page link disabled on the Program Pages?
|How I see the Segment component in the Additional Information Tab for a Campaign?
|How can I display the Related Event LOV for a Campaign of type Event?
|Where have the Purpose, Start Period and End Period fields gone from the Campaign Details Main cue card screen?
|How can I access Deliverable, Messages, Segments, Attachments, Contact Points and Geography details for a Campaign?
|Where are the Currency, Business Unit, Country and Campaign Type fields displayed for a Campaign?
|Why is the remove button disappeared for Products and Offers in the Offering Tab for a Campaign?
|How can I see the Products region in my Campaign?
|How can I see the Offers region in my Campaign?
|How can I see the Metric results for a Campaign?
|How do create a Campaign that does not need to go through the workflow Approval process to become 'Active'?
|How do I setup Campaigns?
|How can I see (show) the Report button in the Activity Details screen?
|Why is the Report icon disabled (greyed out) and not available to click in the Activity Summary screen?
|How can I remove the Associated Activity Purposes table on the Activity Template screen?
|How can I access Deliverable, Attachments, Contact Point, Geography and Web Content details for an Activity?
|Where are the Currency, Start Date, End Date, Language, Country and Timezone fields displayed for an Activity?
|Where are the Mail Preference details on the Main screen for an Activity in Release 11i shown in Release 12?
|Can a Campaign Activity have more than one channel?
|Why is the Add Product and Add Offer buttons removed from the Offering Tab in an Activity?
|How does the end user know if a approval is required for an activity?
|DIRECT MARKETING ACTIVITIES
|Why is the Activate button disabled (greyed out) in Activities of type Direct Marketing Email?
|Why do I get error X Error Cannot approve content, either PDF or RTF rendition needs to be uploaded when trying to approve a Collateral Cover Letter?
|Why do I get errors ORA-31011, ORA-19202, LPX-00104 in JTF_FM_UTL_V when trying to send a test email for a cover letter for an Activity?
|Why can I not create a Cover Letter in the Collateral Tab for an Email Activity, getting User Permissions Error?
|Why does the send test to a printer fail (JTF_FM_PROC_PROCESS_FAILED ) with an attachment of type .doc?
|How can I approve a Cover Letter in Submitted status?
|Why is the Generate Target Group button disabled (greyed out) when I have added a list in the Target Group Tab?
|Where are the Trigger Details on the Main screen for an Activity in Release 11i shown in Release 12?
|How can I create a monitor for Activities?
|Where is the Send Notification To field under the Trigger Details section gone in Release 12?
|How do I setup a repeating Activity based on a date range?
|How can I display the personalize page link at the top of each page?
|How can I display the personalize link at the top of each region?
|What profile options are new in Release 12?
|What profile options are obsolete in Release 12?
|What are the new concurrent programs in Release 12?
|What are the changed concurrent programs in Release 12?
|What articles, Technical Briefs, or manuals should I read for more information on the Campaign Workbench?