My Oracle Support Banner

Release 12 Oracle Marketing (AMS) Campaign Workbench FAQ (Doc ID 382979.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Marketing - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Purpose

This FAQ document identifies the most frequently reported in Oracle Marketing (AMS) Campaign Dashboard in Release 12.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 CAMPAIGN WORKBENCH MIGRATION Release 11i to Release 12
 What are the changes to the Marketing Responsibilities in the migration from Release 11i to Release 12?
 How does the Release 11i to Release 12 migration effect custom menu structures?
 Where has the Campaign Tab gone in Oracle Marketing Super User Release 12?
 How does the Campaigns and Campaign Schedule migration affect the underlying data?
 Why can I not access Custom Setups for Campaigns and Campaign Schedules in the Campaign Management Dashboard > Administration Tab in Release 12?
 What migration scripts are involved in migration of Custom Setups to Templates?
 Can I still access the Custom Setup screen from the Administration Tab in the Campaign Workbench in Release 12?
 Which Campaigns and Campaign Schedules need to be migrated from Oracle Marketing Online Release 11i to the Campaign Dashboard in Release 12?
 Why can I not see a Campaign Schedule link in the Campaign Management Dashboard in Release 12?
 Where has the Edit Metrics Flag in Release 11i gone in Release 12?
 What is the effect on migrated Campaigns with multiple versions?
 What prerequisites that effect migration must be completed before upgrade to Release 12?
 What Release 11i custom setup fields are obsolete in the Release 12 Campaign  and Activity Template screens?
      
 CAMPAIGN DASHBOARD
  Can I change, update or delete the Shortcuts bin in the Campaign Dashboard?
  Can I show Create Campaign and Create Program links in the Quick Actions bin?
  Can I personalize the Recent Activities/Recent Campaigns Bins?
  Can I remove the Full List Button from the Bins on the Campaign Dashboard?
  Can I change the layout of the Bins on the Campaign Dashboard?
  What bins are shown/hidden by default in the Campaign Dashboard?
 
 PROGRAMS
 Why is the Personalize Page link disabled on the Program Pages?
  
 CAMPAIGNS
 How I see the Segment component in the Additional Information Tab for a Campaign?
 How can I display the Related Event LOV for a Campaign of type Event?
 Where have the Purpose, Start Period and End Period fields gone from the Campaign Details Main cue card screen?
 How can I access Deliverable, Messages, Segments, Attachments, Contact Points and Geography details for a Campaign?
 Where are the Currency, Business Unit, Country and Campaign Type fields displayed for a Campaign?
 Why is the remove button disappeared for Products and Offers in the Offering Tab for a Campaign?
 How can I see the Products region in my Campaign?
 How can I see the Offers region in my Campaign?
 How can I see the Metric results for a Campaign?
 How do create a Campaign that does not need to go through the workflow Approval process to become 'Active'?
 How do I setup Campaigns? 
 
 ACTIVITIES
 
 How can I see (show) the Report button in the Activity Details screen?
 Why is the Report icon disabled (greyed out) and not available to click in the Activity Summary screen?
 How can I remove the Associated Activity Purposes table on the Activity Template screen?
 How can I access Deliverable, Attachments, Contact Point, Geography and Web Content details for an Activity?
 Where are the Currency, Start Date, End Date, Language, Country and Timezone fields displayed for an Activity?
 Where are the Mail Preference details on the Main screen for an Activity in Release 11i shown in Release 12?
 Can a Campaign Activity have more than one channel?
 Why is the Add Product and Add Offer buttons removed from the Offering Tab in an Activity?
 How does the end user know if a approval is required for an activity?
 
 DIRECT MARKETING ACTIVITIES
  Why is the Activate button disabled (greyed out) in Activities of type Direct Marketing Email?
  Why do I get error X Error Cannot approve content, either PDF or RTF rendition needs to be uploaded when trying to approve a Collateral Cover Letter?
  Why do I get errors ORA-31011, ORA-19202, LPX-00104 in JTF_FM_UTL_V when trying to send a test email for a cover letter for an Activity?
  Why can I not create a Cover Letter in the Collateral Tab for an Email Activity, getting User Permissions Error?
  Why does the send test to a printer fail (JTF_FM_PROC_PROCESS_FAILED ) with an attachment of type .doc?
  How can I approve a Cover Letter in Submitted status?
  Why is the Generate Target Group button disabled (greyed out) when I have added a list in the Target Group Tab?
 
 MONITORS
  Where are the Trigger Details on the Main screen for an Activity in Release 11i shown in Release 12?
  How can I create a monitor for Activities?
  Where is the Send Notification To field under the Trigger Details section gone in Release 12?
  How do I setup a repeating Activity based on a date range?
 
 GENERAL
 How can I display the personalize page link at the top of each page?
 How can I display the personalize link at the top of each region?
 What profile options are new in Release 12?
 What profile options are obsolete in Release 12?
 What are the new concurrent programs in Release 12?
 What are the changed concurrent programs in Release 12?
 What articles, white papers, or manuals should I read for more information on the Campaign Workbench?
  
 
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.