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Assign Resource Group To Customer Address Does Not Work (Doc ID 383013.1)

Last updated on JANUARY 17, 2020

Applies to:

Oracle Advanced Collections - Version and later
Information in this document applies to any platform.
IEX: Territory Assignment process


On on 11i.IEX.H + rollup 3.1 it is not possible to assign a Resource Group to
the customer address through the IEX: Territory Assignment process. The seeded collector remains
in the customer address.

-- Steps To Reproduce:
1) Define resources;
2) Define resource group;
3) Setup collector and assign the resource group to it;
4) Define territory with qualifier area code;
5) Define customer address with area code that falls into define territory;
6) Run Generate Territory Packages with parameters Oracle Sales and Telesales and Blank;
7) Run IEX: Territory Assignment process.


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