Getting Permission denied when trying to process Authorizations in 11i

(Doc ID 386405.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Payments - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Article checked for relevance on 15-OCT-2013.

Symptoms

On 11.5.10 when attempting to perform test credit card transaction from Operations tab (for Paymentech) , the following error occurs:

Authorization operation failed. Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible. Please make sure you have the correct system set up and resubmit the request at a later time. 
 
IBY debug log file shows:

111:16110:STATEMENT:[iby.xml.DOMUtils.getDocSize]:temp file
name=/tmp/xml/infcrp3/tmp/2361648931989064424.xml
[Aug 1, 2006 10:52:36 AM
EDT]:1154443956428:Thread[Thread-210,10,main]:-1:-1:
111:16110:EXCEPTION:[iby.xml.DOMUtils.getDocSize]:java.io.FileNotFoundException:
/tmp/xml/infcrp3/tmp/2361648931989064424.xml (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
at java.io.FileOutputStream.<init>(FileOutputStream.java:131)
......
[Aug 1, 2006 10:52:36 AM
EDT]:1154443956429:Thread[Thread-210,10,main]:-1:-1:
111:16110:EXCEPTION:[iby.xml.DOMUtils.getDocSize]:exception writing to temp file:
/tmp/xml/infcrp3/tmp/2361648931989064424.xml (Permission denied)

In mod_jserv.log, the following message is seen:

missing online IP address

The same "missing online IP address" occurred later in the IBY debug log:

EDT]:1154594509399:Thread[Thread-206,10,main]:-1:-1:
111:16110:STATEMENT:[iby.bep.proc.ProcessorServlet.init]:After getting xsdBase
/ebizapps/infcrp3/infcrp3appl/iby/11.5.0/xml/orc115/DeliveryEnvelope.xsd
[Aug 3, 2006 4:41:49 AM
EDT]:1154594509400:Thread[Thread-206,10,main]:-1:-1:
111:16110:STATEMENT:[iby.bep.proc.ProcessorServlet.init]:Make payment system specific adapter.
[Aug 3, 2006 4:41:49 AM
EDT]:1154594509400:Thread[Thread-206,10,main]:-1:-1:
111:16110:EXCEPTION:[iby.bep.proc.ProcessorServlet.init]:Exception in initializing a servlet
java.lang.Exception: missing online IP address

Cause

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