Unable To Add Shipment Event Or Accept Tender When Logged In As Service Provider (SERVPROV) (Doc ID 386670.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Transportation Management - Version 5.5 to 5.5 [Release 5.5]
Information in this document applies to any platform.
***Checked for relevance on 28-Jun-2010***


Symptoms

-- Problem Statement:
User ( SERVPROV.<Domain>) is prevented from seeing shipments in the EBS domain. An attempt was made to add shipment events, but the view is not allowing.
 


-- Steps To Reproduce:

1. Create order release in Oracle Transportation Management(OTM).

2. Build a buy shipment

3. Secure Resources for the shipment, which it moves into a SECURE RESOURCES_TENDERED status.

4. Log into OTM as SERVPROV.<Domain>.


5. Search on the Buy Shipment Events screen - no shipments are returned.


6. Search on the Online Booking/Tendering screen - tender history is returnedin the results.


7. Hit the action -> Accept Tender, the following error is returned - ejb.Shipment record not found: pk=EBS.01058 Could not retrieve SHIPMENT(s)


-- Business Impact:
Service Provider is not able to see shipment/accept tender.


Changes

-Testing SERVPROV functionality.

Cause

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