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Unable To Add Shipment Event Or Accept Tender When Logged In As Service Provider (SERVPROV) (Doc ID 386670.1)

Last updated on AUGUST 12, 2022

Applies to:

Oracle Transportation Management - Version 5.5 and later
Information in this document applies to any platform.


-- Problem Statement:
User ( SERVPROV.<UserName>) is prevented from seeing shipments in the EBS domain. An attempt was made to add shipment events, but the view is not allowing.

-- Steps To Reproduce:

1. Create order release in Oracle Transportation Management(OTM).

2. Build a buy shipment

3. Secure Resources for the shipment, which it moves into a SECURE RESOURCES_TENDERED status.

4. Log into OTM as SERVPROV.<UserName>.

5. Search on the Buy Shipment Events screen - no shipments are returned.

6. Search on the Online Booking/Tendering screen - tender history is returnedin the results.

7. Hit the action -> Accept Tender, the following error is returned - ejb.Shipment record not found: pk=EBS.01058 Could not retrieve SHIPMENT(s)

-- Business Impact:
Service Provider is not able to see shipment/accept tender.


-Testing SERVPROV functionality.


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