Customer Merge Issue: How to Delete an Old Customer Pending Merge Request (Doc ID 386782.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Trading Community - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Customer Merge errors with:
A request to merge account with account has already been submitted.
Please ensure that the request has completed before you reselect account XXXX.

In the customer merge form, you Query by customer ID = XXXX and you found a pending "processing" entry with request ID = ZZZZ. However, you are unable to resubmit the merge request.

How can you delete the old Customer Pending Merge Request?

Cause

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