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Customer Merge Issue: How to Delete an Old Customer Pending Merge Request (Doc ID 386782.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trading Community - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Customer Merge errors with:
A request to merge account with account has already been submitted.
Please ensure that the request has completed before you reselect account XXXX.

In the customer merge form, Query by customer ID = XXXX and a pending "processing" entry with request ID = ZZZZ is returned. Normally the failed merge is simply resubmitted from here. However, if the resubmit the merge request does not process, How can the old Customer Pending Merge Request be removed?

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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