Service Request: Error - The value for CUSTOMER_ID cannot be updated (Doc ID 386932.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
CSXSRISR.fmb


Symptoms

When trying to raise a new Service Request (SR) or update an existing SR, the system is giving an error message:

"The value for Customer_id cannot be updated."

This issue may not happen for all the SRs, but only for a few.
This issue is occurring at different stages, either when trying to create a new SR after querying another SR, or simply when bringing the SR details on the screen.

Cause

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