IEX Collections Strategy Workflow Has Transactions In Suspended Status
(Doc ID 387130.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Advanced Collections - Version 11.5.9 and later
Information in this document applies to any platform.
When viewing the Status Monitor for IEX:Collection Strategy Work Flow, there are numerous workflows for each user in a Suspended status. Each of these workflows is related to a manual work item assigned to a customer.
Is this normal and is there anyway to prevent it?
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