IEX Collections Strategy Workflow Has Transactions In Suspended Status (Doc ID 387130.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

When viewing the Status Monitor for IEX:Collection Strategy Work Flow, there are numerous workflows for each user in a Suspended status.  Each of these workflows is related to a manual work item assigned to a customer. 

Is this normal and is there anyway to prevent it?

Cause

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