Customer with a Credit Balance are not Printing On Statements

(Doc ID 387133.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
EXECUTABLE:ARXSGP - Statement Generation Program

Symptoms

No statements are being printed for customers that have a credit balance.  The receipts all have locations associated with them and the customer profile has 'Send Credit Balance' checked.

If you print statements for the entire cycle at once, the statement will print fine for these customer.  But if you print individually, there will be no output.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms