Shipment No Longer Exists After Using Action - Forced Split And Merge By Order Release (Doc ID 387606.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.0
This problem can occur on any platform.

Symptoms

When using the Forced Split and Merge by Order Release action and erroneously enter the same shipment ID as the target shipment no., the entire shipment record is erased.

ERROR
No error message is displayed.

STEPS
1. Log into GC3.
2. Go to Shipment Execution > Shipment Manager > Buy Shipment.
3. Select any shipment that is not yet tendered.
4. Do Actions > Forced Split and merge by Order Release.
5. Select the order to be forced off and in the target shipment enter the same shipment ID.
6. Finish the action.
7. Search for the shipment. It will no longer be in the system.

BUSINESS IMPACT
Due to this issue, entire shipments disappear without any warning due to a minor user input error.

Cause

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