Service Request: How to Default the Owner To the Resource Who Creates The SR? (Doc ID 387755.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Oracle Customer Support - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 22-Apr-2016***

Goal

Is it possible to default the Group and Individual Owners of a Service Request to the Login Application Username and login user group name in Service?
The resource who is creating the Service Request in TeleService should be the one assigned as the Owner of the Service Request automatically.

Solution

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