Last updated on APRIL 22, 2016
Applies to:Oracle Teleservice - Version 22.214.171.124 and later
Oracle Customer Support - Version 126.96.36.199 and later
Information in this document applies to any platform.
***Checked for relevance on 22-Apr-2016***
Is it possible to default the Group and Individual Owners of a Service Request to the Login Application Username and login user group name in Service?
The resource who is creating the Service Request in TeleService should be the one assigned as the Owner of the Service Request automatically.
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