OEXOEORD - Hold Applied Against Order Based On Customer & A Hold Prevents Booking Of This Order

(Doc ID 387997.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-JAN-2015***

Symptoms

When attempting to enter an order for a specific customer and navigating to the line,
the following error occurs:

Hold Applied against order based on Customer


After the line is entered and you book the order, you get another error:

A hold prevents booking of this order



Steps to Reproduce
1. Order Management Super User responsibility
2. Orders, Returns > Sales Orders
3. Enter sales order header for this customer
4. Navigate to the lines and receive the first error:
         'Hold Applied against order based on Customer'
5. Enter the line > BOOK and receive the error in the Process Message form:
          'A hold prevents booking of this order.'


Cause

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