OCM - How To Know Which Case Folder's Recommendation Is Rejected Or Approved ? (Doc ID 388347.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Credit Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Goal

After create recommendations in case folder and submit, the notification is sent for approval.
But after approving or rejecting in the notification, one cannot tell which case folder's recommendations are approved, which are rejected.

Steps to reproduce:
1. Create recommendation in case folder.
2. The approver receives a notification of Approve the Credit Request Application and click "Approve" or "Reject" button.
4. The requestor and credit analyst was notified that the credit application request has been approved.

Other than workflow notifications, where else can one find the credit application's recommendation is approved or rejected?  Because workflow notification is sent to a special person, if one is not the receiver, he/she cannot find out the approval result of the recommendation.

It is expected to find the approval result by reviewing the case folder's recommendation, but even the recommendation is not there although the recommendation was definitely applied to the case folder.

How to identify which case folders are approved or rejected ?


Solution

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