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D&B Database could not be accessed. (Doc ID 388550.1)

Last updated on APRIL 30, 2019

Applies to:

Oracle Credit Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Oracle Trading Community - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Goal

On 11.5.10 attempting to access Dun and Bradstreet link and receive the following error

The following error occurred while trying to access the D&B database : "D&B
database could not be accessed. Your company may not have a contract with Dun
and Bradstreet or your user settings may not be set correctly to access the D&B
database. Please confirm that your company has a valid contract with Dun and
Bradstreet. If a contract with Dun and Bradstreet exists, contact your Oracle
Applications System Administrator to confirm your user settings are correct. "
Please resubmit your request or try again later. If the problem persists, then
please contact your Oracle Applications System Administrator

 

Solution

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In this Document
Goal
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