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Claims Can'T Be Created If Ship To Site Is Inactive (Doc ID 388648.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
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Symptoms

While creating an invoice related claim with an inactive ship to an error occurs:  'SHIP TO site
does not belong to the customer.'  The claim is also not created.


### Steps to Reproduce ###
Receipts -> Receipts -> Apply Screen.
Try to create an Invoice Level Claim
(by setting Reference column to 'Trade Management'), on an Invoice, where the
'Ship To' site is Inactive. Error Message: 'SHIP TO site does not belong to the customer. '

Cause

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In this Document
Symptoms
Cause
Solution
References

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