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Unable To Display INCIDENT ADDRESS REGION in 'Create Service Request Page' while using Customer Support Specialist (Doc ID 389494.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

Why does the INCIDENT ADDRESS region not display in the 'Create Service Request' page while using Customer Support Specialist responsibility?

Region: /oracle/apps/cs/csz/address/webui/IncidentAddressRN.AddressContainerRN
Document Name : /oracle/apps/cs/csz/address/webui/IncidentAddressRN

Responsibility: Customer Support Specialist

Navigation: Customer Support Specialist(R) -> Agent Dashboard

STEPS

1. Navigate to Personalize Table Layout:(IssueIncidentShippingAddressContractRN) to customize
2. Default Single Column: Incident Address. In the 'Shown' column, it is displayed as 'Yes'

Solution

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In this Document
Goal
Solution


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