Unable To Display INCIDENT ADDRESS REGION in 'Create Service Request Page' while using Customer Support Specialist
(Doc ID 389494.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
Why does the INCIDENT ADDRESS region not display in the 'Create Service Request' page while using Customer Support Specialist responsibility?
Document Name : /oracle/apps/cs/csz/address/webui/IncidentAddressRN
Responsibility: Customer Support Specialist
Navigation: Customer Support Specialist(R) -> Agent Dashboard
1. Navigate to Personalize Table Layout:(IssueIncidentShippingAddressContractRN) to customize
2. Default Single Column: Incident Address. In the 'Shown' column, it is displayed as 'Yes'
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