Default Sales Group Is 'Unassigned' for Salesperson on Service Contract (Doc ID 389686.1)

Last updated on MARCH 29, 2015

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance 29-Mar-2015


Symptoms

On Service Contracts,  find that when entering the Salesperson name in the Vendor Contact field, the default Sales Group is 'Unassigned' even though the correct Sales Group has been defined in Resource manager and assigned to the resource defined as a salesperson. The correct Sales Group is available in the LOV, but 'Unassigned' is defaulted.  The same issue occurs in the Sales Credit form.

STEPS
The issue can be reproduced at will with the following steps:
1. Import a Resource as a Salesperson and assign that Resource to a Group.
2. Author a Contract and enter this Resource as a Vendor Contact with the Role Salesperson.

Cause

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