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11.5.10 Unable To Restore Account Site Usages In Oracle Customers Online (Doc ID 389820.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Customers Online - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In 11.5.10 .
In Oracle Customers Online - removing the cust account site usage -> Click on Remove
You do not have the ability to restore(reactivate) the site usages.

You have the ability to restore the customer account
but not the customer account site usages.

The work around - is to go through the customer standard form
and reactivate the site usages.

If you can remove the business purpose site usages from Receivables
you should have the ability to remove them from Oracle Customers Online and restore them.

Issue is reproduced by the following:

Navigation Path Example:
Logon Apps eBusiness Home Page
Customers Online Super User
Query Recent Item [XXXX}
Click on Accounts [XXXX]: Accounts
Click Update
Account Overview:[XXXX] displays
Click on Update
[XXXX]: Update Account Site Details Displays
Business Purpose click on Remove for a Site Usage (inactivates the site usage)
Receive Are you sure you want to remove the following value? Ship To
Click Yes
Receive This value has been removed: Ship To for site 1234
You do not have the View Removed for the Account Site Details
You have the Removed Account Sites for Account Overview page - Gives you the ability to restore the account site

You do not have the ability to see removed Account Site Usage - No personalization links either.

Work around Receivables Form - reactivate the address site number 1234
arxcudci 11.5.516.15104.7

Changes

11.5.10 IMC.M

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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