In 'Customer Name' Field Of 'My Tasks' Work Queue The Contact Name Is Added
Last updated on JULY 12, 2017
Applies to:Oracle Advanced Collections - Version 188.8.131.52 and later
Information in this document applies to any platform.
FORM:IEUSEUWQ.FMB - UWQ Selector GUI
FORM:IEXRCALL.FMB - IEX Startup Form
When a task is entered in the Collections Agent UI when the contact was selected, the UWQ shows under my tasks a column customer name with the value 'contact - customer name'. It is expected is that there is a separate column for the contact info.
The issue can be reproduced at will with the following steps:
1. Collections Agent. NAV Collections.
Query Contact. Field Last name.
Enter task under tasks tab.
2. Collections Agent. NAV Collectors work queue.
Node My tasks.
Check column customer name. This shows value 'contact - customer name' in stead of 'customer name'.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms