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In 'Customer Name' Field Of 'My Tasks' Work Queue The Contact Name Is Added (Doc ID 390216.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Collections - Version 11.5.10.0 and later
Information in this document applies to any platform.
FORM:IEUSEUWQ.FMB - UWQ Selector GUI
FORM:IEXRCALL.FMB - IEX Startup Form

Symptoms

When a task is entered in the Collections Agent UI when the contact was selected, the UWQ shows under my tasks a column customer name with the value 'contact - customer name'.  It is expected is that there is a separate column for the contact info.

The issue can be reproduced at will with the following steps:
1.  Collections Agent. NAV Collections.
     Query customer
     Query Contact. Field Last name.
     Enter task under tasks tab.
2.  Collections Agent. NAV Collectors work queue.
    Node My tasks.
    Check column customer name. This shows value 'contact - customer name' in stead of 'customer  name'.


Cause

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In this Document
Symptoms
Cause
Solution
References

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