Service Requests Are Not Being Assigned To The Correct Owner
(Doc ID 391254.1)
Last updated on MARCH 31, 2023
Applies to:
Oracle iSupport - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
ibuSRDetails.jsp
CSXSRISR.fmb
Symptoms
Service Requests created from iSupport or TeleService are not being assigned to the correct Owner, according to the Territory configurations.
Steps To Reproduce:
- Setup the Territories
- Set profiles 'Service : % - Automatic Assignment of Owner' to 'Yes' to the proper levels.
- Create a Service Request
Result:
The Service Request is created successfully but the Owner information is not populated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Community Discussions |