METALINK Help Document For Oracle Transportation Management (OTM) Service Requests
(Doc ID 391311.1)
Last updated on AUGUST 02, 2024
Applies to:
Oracle Transportation Management Cloud Service - Version 19.3 and laterOracle Transportation Management - Version 5.5.03.02 and later
Information in this document applies to any platform.
This note is used as a template for logging new OTM Service Requests
Purpose
This is a Help document that is available when you enter a Service Request (SR) for Oracle Transporation Management. It provides further information regarding the questions that are posed when you log an SR.
Details
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In this Document
| Purpose |
| Details |
| What is the severity of your issue. |
| Provide details of the expected result. |
| If applicable, list custom automation agents that are called at any stage of the reported problem. |