The Import Shipping Locations Program is Failing With Error in WSH_GEOCODING.Get_Lat_Long_and_TimeZone (Doc ID 391679.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
WSHLOCMB.pls 115.36.11510.5
WSHMLORB.pls 115.32.11510.5
WSHMLORS.pls 115.10.11510.2
WSHRESES.pls 115.14.11510.4
WSHRESEB.pls 115.42.11510.5
wshfnidx.sql 115.10.11510.2

Symptoms

On 11.5.10 in Production:

When attempting to run the Import shipping locations program for more than 1 instance, the following error occurs. 
Initially had patch 4616860 applied as this was a known issue.
However, the Import Shipping Locations Program continued to fail with Error in WSH_GEOCODING.Get_Lat_Long_and_TimeZone.

Error from the log file WSHMLOCR module: Import Shipping Locations

Exiting WSH_LOCATIONS_PKG.GET_MISSING_TIMEZONES (09/05/2006 03:48:58 PM, .11 seconds)
Get_Missing_Timezones : Error in WSH_GEOCODING.Get_Lat_Long_and_TimeZone
Entering WSH_LOCATIONS_PKG.UPDATE_LOCATIONS (WSHLOCMB.pls 115.36.11510.5) (09/05/2006 03:48:58 PM)
P_LOCATION_SOURCE_CODE ==> HR
Entering WSH_LOCATIONS_PKG.INSERT_LOCATION_OWNERS (WSHLOCMB.pls 115.36.11510.5) (09/05/2006
03:48:58 PM)
P_LOCATION_SOURCE_CODE ==> HR


STEPS
The issue can be reproduced at will with the following steps:
1.Using the OM Superuser Responsibility, navigate to Shipping> Interfaces>Import Shipping Locations...use the following parameters:
Map Regions: Yes
Location Type: Both
Number of Instances: 5
Start Date: {blank}
End Date: {blank}

2. Run programs but a few of the child processes fail with error


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot successfully import the shipping locations.

Cause

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