My Oracle Support Banner

11.5.10.2: Document Manager Failed With Error Number 3 at VERIFY_AUTHORITY (Does Approver Have Authority?) or APPROVE_DOC Activities When Approving Requisitions or Purchase Orders (Doc ID 392202.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 11.5.10.4 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 08-Feb-2018***

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips >
Document Manager Error Number 3 and Null Sysadmin Error Message When Approving Purchase Orders or Requisitions > 392202.1

When attempting to approve requisitions or purchase orders, the document manager failed with error number 3 and document is stuck with 'In Process' or 'Pre-approved' status.

ERROR
Activity : Does Approver Have Authority?
Result : #EXCEPTION
Error_Name : 1
Error_Message: User-Defined Exception
Error_Stack : Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY, REQAPPRV,235196-508813, 179341, RUN)

or

Activity: Approve the Requisition
Error Stack: Wf_Engine_Util.Function_Call
(PO_REQAPPROVAL_ACTION.APPROVE_DOC, REQAPPRV, 54642-49044, 181287, RUN)


STEPS
1) Login and go to the worklist (this can also occur from email notifications)
2) Choose the first notification from your worklist on the home page
3) Click on checkbox "Display next notification after my response" at the bottom of the notification page.
4) Click approve.
5) Now the next notification should open up.
6) Click approve.
7) The next notification opens up and you approve

The requisitions approved directly after step 7 all failed with the error. All these failed workflows show the Responder Application ID and Responder Responsibility ID as -1.

RESPONDER_APPL_ID  -1
RESPONDER_RESP_ID  -1



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.