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How To Write A Business Case (Doc ID 392393.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle Inventory Management - Version 11.5.10 and later
Information in this document applies to any platform.


The goal of this document is to empower clients to articulate a Business Case which accurately reflects their business needs and the associated impact of those needs not being delivered by the Oracle Applications functionality available. The intent of this document is to encourage and inspire clients to author the best written Business Cases, and therefore bring out the best that the collective partnership that Oracle Development, Oracle Support, and the client have to offer toward the most expedient resolution possible. This document strives to enable clients to deliver a Business Case that has the best potential to escalate their corresponding Service Request (SR) to the same degree as the client's expectations. By working through a defined escalation process which utilize a Business Case, there is great potential to work together through these collaborative efforts to deliver a Superior Ownership Experience to all clients so that everyone may achieve their business goals and objectives.


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In this Document
 Below are guidelines for an Escalation Request:
 Below are guidelines for a Business Case:
 Here is an example of a classic well-written business case:
 I. Initial Technical Problem:
 II. Proposed Solution from Development, rejected by client:
 III. Support's Request for Client Rebuttal:
 IV. Client's Business Case:
 Other Notes

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