Total amount of credit memo cannot exceed the balance of the debit item it is crediting (Doc ID 392856.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

When applying an RMA to a Sales Order that has progressed to AR,
the rounding on the the line in the RMA in the OEXOEORD form is different
to the rounding done on the originating Sales Order.

Unit Price 0.33108 Quantity 50
Sales Order = 16.55
RMA = -16.56

The generating of  AutoInvoice is  erroring  with  the following message

ERROR
The total amount of your credit memo cannot exceed the balance of the debit
item it is crediting. You can not apply more than the original line amount


This issue was seen  with the following steps:
1. As OM Super User responsibility
2. Entering RMA against an originating Sales Order already transferred to AR
3. The rounding on the the line in the RMA in the OEXOEORD form

Unit Price 0.33108 Quantity 50
Sales Order = 16.55
RMA = -16.56
is different to the rounding on the originating Sales Order form

4. Consequently AutoInvoice is failing with the above noted error message

Cause

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