Last updated on AUGUST 24, 2016
Applies to:Oracle Receivables - Version: 184.108.40.206 to 220.127.116.11 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.
On 11.5.10 in Production:
This problem is observed in the following situation:
a. When invoice lines are entered, user doesn't let the default in place. User changed tax code to a different one.
b. Later, incomplete the invoice and change anything at invoice header for example the bill to customer.
The tax engine defaults to the original value from setup. (system options, memo line definition etc).
There are various changes at invoice header that may trigger this behaviour. Amongst them: Invoice Date, Bill_to customer etc.
Expect tax to remain as entered by user.
The issue can be reproduced at will with the following steps:
1. Create a memo line with a tax assigned to it (setup->transactions->memo lines)
2. Enter an invoice
3. Go to line items and select the memo line. Change the tax code to another one with different rate. Save the invoice and complete. Everything is fine till here.
4. Make the invoice incomplete and change the invoice date. Save and complete. The balance changed because the tax defaulted again to the one from memo line.
The issue has the following business impact:
Due to this issue, some invoices has wrong balance, wrong taxes etc.
Upgrade to 11.5.10 AR.O
Fix for <BUG 3872371> One Off Bug 4189717:11.5.10:FP.F:AR.N, HZ.M also brings this issue.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms