How to Identify and Abort Items in a Workflow Queue using Oracle Applications Manager OAM (Doc ID 393460.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Workflow Cartridge - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 26-FEB-2011


Goal

These directions are intended for use in cases where the user is certain that the workflow data is not needed and where the need to 'fix' the root cause has been established.  Workflow items which are 'stuck' will remain open and will not purge.  The following procedure will assist the user to move open workflow transactions into a state where they become purgable.

 

The only aborting actions that will be supported in Production is to WFERROR notifications. These are run alone workflow processes that only serve as information to Workflow Administrators when a workflow process fails. Status Monitor can be used to retry Parent Items that fail. Oracle is not responsible for any data corruption in product group tables because customers cancels in process workflows just to reduce the size of their workflow tables. Aborting incomplete workflows belonging to products such as PO, OM, AP, HR, etc can result in canceled orders and significant data corruption in the Product groups' tables.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms