My Oracle Support Banner

How to Allow Creation of Service Agreements for Multiple Organizations From a Single Responsibility (Doc ID 394175.1)

Last updated on OCTOBER 05, 2018

Applies to:

Oracle Service Contracts - Version 12.0 and later
Information in this document applies to any platform.


Organization Level security was implemented in release 11.5.10 for Service Contracts.  This feature allows users to create contracts for individual organizations and also prevent users from other organizations from viewing or updating these contracts.

There is a limitation in release 11.5.10.  Users sometimes have access to multiple organizations. When this occurs, the user must change responsibilities in order to create contracts for a desired organization. This occurs because the Vendor name in the Service Contracts Authoring form cannot be changed when creating a contract.

This limitation no longer exists in release 12.  Follow these steps to allow users to create contracts for different organizations from a single responsibility:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.