iSupport: How To Restrict Service Request View

(Doc ID 394275.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle iSupport - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

How to setup iSupport to show only those SR's where:

1. The user is the Contact?
2. The SR belongs to the Account assigned to the user?
3. The SR belong to their organization?

Solution

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