Service Charges Error: Order Level Sales Credit Total() Must Be Equal 100%
(Doc ID 394641.1)
Last updated on SEPTEMBER 21, 2018
Applies to:Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 12-AUG-2014***
FORM:CSXSRISR.FMB - Create Service Requests
FORM:CSXCHTAB.FMB - Charges
Trying to submit charges from a service request to create a booked order errors with:
"Messages from Order Management:"
"Order-level sales credit total () must equal 100%"
Salesperson is required on Booked Order
(R) Customer Support -> Service Request -> Create Service Request
1. Fill out Mandatory Service Request fields
3. Click Charge Tab and fill out mandatory field data for single charge line
5. Error occurs
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