Service Charges Error: Order Level Sales Credit Total() Must Be Equal 100% (Doc ID 394641.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 12-AUG-2014***

FORM:CSXSRISR.FMB - Create Service Requests
FORM:CSXCHTAB.FMB - Charges


Symptoms

Trying to submit charges from a service request to create a booked order errors with:


"Messages from Order Management:"

"Order-level sales credit total () must equal 100%"

Salesperson is required on Booked Order

 

STEPS

==========

(R) Customer Support -> Service Request -> Create Service Request

1.  Fill out Mandatory Service Request fields

2.  Save

3.  Click Charge Tab and fill out mandatory field data for single charge line

4.  Submit

5.  Error occurs

Cause

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