How to Load Attachments Via API into Service Requests? (Doc ID 394811.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Customer Care - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-MAR-2017***


Goal

There are Service Requests Public APIs to convert legacy data to Oracle TeleService or update existing Service Requests.  However, these APIs cannot be used to load attachments to Service Requests.

What are the APIs available to achieve that?

Solution

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