How to Load Attachments Via API into Service Requests?
(Doc ID 394811.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 188.8.131.52 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
There are Service Requests Public APIs to convert legacy data to Oracle TeleService or update existing Service Requests. However, these APIs cannot be used to load attachments to Service Requests.
What are the APIs available to achieve that?
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