How to Load Attachments Via API into Service Requests?
Last updated on MARCH 13, 2017
Applies to:Oracle Customer Care - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 22.214.171.124 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-MAR-2017***
There are Service Requests Public APIs to convert legacy data to Oracle TeleService or update existing Service Requests. However, these APIs cannot be used to load attachments to Service Requests.
What are the APIs available to achieve that?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms