Service: How to manually generate the Service Request number

(Doc ID 395022.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version: 11.5.9 to 12.1.3 - Release: 11.5 to 12.1
Information in this document applies to any platform.
***Checked for relevance on 12-Apr-2010***

Goal

Is it possible to control the Service Request number that is auto generated in CSXSRISR by disabling the following profile:

PROFILE OPTION

'Service: System generated Service Request Number' set to NO



Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms