IEX: Is It Possible To Change E-Mail Title/Subject line for Collections Correspondence? (Doc ID 395501.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Correspondence emails are generated from Advanced Collections and have a subject of - 'Message from Collections Department' and no text body in the e-mail.  The e-mail contains only a PDF attachment called collections.pdf.    Is there a way to update the Subject and the body of the email?  Is there a way to make the Customer Name/Number list in the subject line?

Cause

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