"No Valid Contracts Found" Error in Service Request Form (Doc ID 395918.1)

Last updated on SEPTEMBER 11, 2014

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***checked for relevance on 06-JAN-2014***

Symptoms

On release 11i and 12:


When entering a Service Request with an install base instance that has active Service Contracts cannot see contracts but when looking in IB the instance has 3 different active contracts, one on customer level, one on covered product level and one on site level.

STEPS
The issue can be reproduced at will with the following steps:

   1. Create an item instance in install base
   2. Go to a Contracts responsibility and create a service contract with a product subline for that instance.
   3. Go to a Service responsibility and create a service request and enter the item instance in the service request header.
   4. In the service request go to the Subject tab and select the 'All Contracts' radio button and click 'Get Contracts' - get the error message "No Valid Contracts Found"

Cause

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