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11i Task Assignment Process Inserts Task Owner Records Into Jtf_task_assignments (Doc ID 395939.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.1 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

After the field service task assignment process, two records get created in the JTF_TASK_ASSIGNMENTS table. One for Task Assignee and the other one for Task Owner.

It is expected that only one record should be created in the JTF_TASK_ASSIGMENTS table.

STEPS
The issue can be reproduced at will with the following steps:

Responsibility
Field Service Manager
Navigation
Field Service Dispatcher > Service Requests > Create Service Requests

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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