11i Task Assignment Process Inserts Task Owner Records Into Jtf_task_assignments
(Doc ID 395939.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 11.5.10.1 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
After the field service task assignment process, two records get created in the JTF_TASK_ASSIGNMENTS table. One for Task Assignee and the other one for Task Owner.
It is expected that only one record should be created in the JTF_TASK_ASSIGMENTS table.
STEPS
The issue can be reproduced at will with the following steps:
Responsibility
Field Service Manager
Navigation
Field Service Dispatcher > Service Requests > Create Service Requests
- Assign Task Owner and Assignee
- Query the task in the jtf_task_assignments table via SQL.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |