OEXOEORD: No Error Message When Incorrect Tax Code Used On Order or 'APP-ONT-251084: No Messages In The Stack' (Doc ID 396427.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
OEXUTAXB.pls
*** Checked for relevance on 04-Nov-2014 ***


Symptoms

On 11.5.10:
Find if an invalid tax code appears on the sales order line for an internal ship to
address, then the line will not save or present an error message.
If the tax code is correctly entered, the line will not successfull save.
This occurs at both the sales order form and the quick sales order form.

If the tax code is entered at the customer ship to or bill to address forms,
then this value does successfully default to the sale order line and the record
successfully saves.

About six months ago, you did see an error message if incorrect tax code was selected.
Unknown what release/ file version were in use.

EXPECTED BEHAVIOR
Expect a message that the line did not successfully save.

STEPS
The issue can be reproduced at will with the following steps:
Responsibility: Order management super user.
1. Navigate to Quick sales order form or sales order form.
2. Enter customer header information
The ship to address needs to be for an international address such as China.
3. Go to lines, enter item, quantity.
The tax code defaults as Sales Tax.
4. Cannot save record or change the tax code and save record.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users are not aware line did not save immediately after entering line.

.

Cause

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