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Credit Check Includes Whole Order, Not Only Lines To Be Picked (Doc ID 396484.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Credit checking takes place during Picking. When picking only one line from a sales order, credit
checking is based on the whole order amount, not only on the amount of the line which will be
picked. So, many orders will be placed on hold although the line amount does not exceed the credit
limit. Based on this fact the credit checking rule has be changed and the credit check level has
been changed from order header to order line. But here the same problem happens - credit check
includes the total order amount and not the amount of a single line which will be picked. Why is
this happening and is there a way to avoid the credit hold?


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